The Efficiency of Stakeholder Relationship Management Towards Service Delivery Projects in King Sabata Dalindyebo Municipality
- Authors: Sibhidla, Lelethu
- Date: 2024
- Subjects: Service delivery , Stakeholder relationship management , KSD municipality , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/11260/14082 , vital:79079
- Description: This study aims to explore the efficiency of stakeholder relationship management towards the delivery of service projects in the King Sabata Dalindyebo Local Municipality. A qualitative methodology was used with assistance from the semi-structured interviews and semi-structured surveys to collect data. The interviews were done from five (5) municipal officials while surveys were for administered to twenty five (25) community members. These were selected using a purposive sampling technique that ensured that those selected understood the subject matter in order to provide meaningful information to answer the topic. Thematic analysis was used to sort and analysed the data in order to contrast the empirical information with that from the literature review... , Degree: M. Public Administration
- Full Text:
- Date Issued: 2024
- Authors: Sibhidla, Lelethu
- Date: 2024
- Subjects: Service delivery , Stakeholder relationship management , KSD municipality , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/11260/14082 , vital:79079
- Description: This study aims to explore the efficiency of stakeholder relationship management towards the delivery of service projects in the King Sabata Dalindyebo Local Municipality. A qualitative methodology was used with assistance from the semi-structured interviews and semi-structured surveys to collect data. The interviews were done from five (5) municipal officials while surveys were for administered to twenty five (25) community members. These were selected using a purposive sampling technique that ensured that those selected understood the subject matter in order to provide meaningful information to answer the topic. Thematic analysis was used to sort and analysed the data in order to contrast the empirical information with that from the literature review... , Degree: M. Public Administration
- Full Text:
- Date Issued: 2024
Leadership and Service Delivery in Times of Change
- Atiku, Olusegun Sulaiman, Kurana, Mulife Collen, Ganiyu, Olayiwola Idris
- Authors: Atiku, Olusegun Sulaiman , Kurana, Mulife Collen , Ganiyu, Olayiwola Idris
- Date: 2023
- Subjects: Leadership , Namibia , Public sector , Service delivery , Stakeholders , Town Council , Transformational leadership , Engagement
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/11260/13740 , vital:78984 , DOI: https://doi.org/10.3390/admsci13050125
- Description: There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been experiencing power outages and water shortages. The livelihoods of the residents and business operations have been hindered by these difficulties. This study investigates the influence of leadership on service delivery in a Town Council in Namibia. A qualitative research approach was adopted to analyse the influence of leadership practices on service delivery in times of change. A total of ten participants were sampled from a population of 117 staff members using a purposive sampling. Face-to-face interviews were conducted using a semi-structured interview guide. Participants views were tape recorded, transcribed into Microsoft Word, and analysed using thematic analysis via NVivo 12. The results showed that logistical difficulties, political interference, lack of human resources, and financial constraints, are the challenges hampering service delivery in the Town Council. The need for managers and supervisors to inspire, coach, mentor, and motivate their subordinates to enhance service delivery using a transformational leadership style is evident in the results. Therefore, the Town Council should prioritise budgeting, foster public-private partnerships, promote innovation, and ensure stakeholder engagement to enhance service delivery in the Town Council.
- Full Text:
- Date Issued: 2023
- Authors: Atiku, Olusegun Sulaiman , Kurana, Mulife Collen , Ganiyu, Olayiwola Idris
- Date: 2023
- Subjects: Leadership , Namibia , Public sector , Service delivery , Stakeholders , Town Council , Transformational leadership , Engagement
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/11260/13740 , vital:78984 , DOI: https://doi.org/10.3390/admsci13050125
- Description: There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been experiencing power outages and water shortages. The livelihoods of the residents and business operations have been hindered by these difficulties. This study investigates the influence of leadership on service delivery in a Town Council in Namibia. A qualitative research approach was adopted to analyse the influence of leadership practices on service delivery in times of change. A total of ten participants were sampled from a population of 117 staff members using a purposive sampling. Face-to-face interviews were conducted using a semi-structured interview guide. Participants views were tape recorded, transcribed into Microsoft Word, and analysed using thematic analysis via NVivo 12. The results showed that logistical difficulties, political interference, lack of human resources, and financial constraints, are the challenges hampering service delivery in the Town Council. The need for managers and supervisors to inspire, coach, mentor, and motivate their subordinates to enhance service delivery using a transformational leadership style is evident in the results. Therefore, the Town Council should prioritise budgeting, foster public-private partnerships, promote innovation, and ensure stakeholder engagement to enhance service delivery in the Town Council.
- Full Text:
- Date Issued: 2023
Oversight mechanisms and service delivery: a case study of municipal public accounts committee oversight of electricity services in Raymond Mhlaba Local Municipality
- Authors: Mpofu, Sibabalwe
- Date: 2022-10-14
- Subjects: Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight , Economics Sociological aspects , Government accountability South Africa
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408671 , vital:70515
- Description: South Africa, as a post-apartheid state is still grappling with socio-economic inequalities such as poverty, unemployment, and inequality. Local government is mandated to play a developmental role and has a responsibility to redress these socio-economic inequalities at grassroots level. According to the Constitution of South Africa, the local government sphere is obligated to adopt and practice good governance. Whilst good governance means different things to different people, this study argues that good governance is characterised by transparency and accountability, and the use of public resources in an accountable and sustainable manner in order to ensure the progressive realisation of the needs of the municipal residents. This study explores the relationship between oversight and service delivery by examining the Municipal Public Accounts Committee’s oversight of electricity services in Raymond Mhlaba Municipality (herein referred to as RMM) in South Africa’s Eastern Cape Province. It makes use of a case-study research design to inform its data collection and analysis. Officials responsible for electricity service provision and councillors responsible for overseeing the performance of electricity services in RMM were interviewed. These interviews were analysed together with a document analysis of RMM, and a review of relevant local government legislation. The research findings indicate that the Municipal Public Accounts Committee (herein referred to as the MPAC) in RMM failed to engage in effective oversight due to (1) a lack of familiarity with the municipality’s plans for electricity services, (2) a lack of familiarity with the targets for revenue collection and expenditure management for electricity services, and (3) a lack of rigorous oversight and monitoring of the municipality’s spending and implementation of targets set out in its electricity plans. This study, therefore, reflects the realities of non-effective oversight in municipalities in the Eastern Cape and proposes a model which can improve some of the dire oversight practices which are prevalent in rural municipalities such as RMM. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
- Authors: Mpofu, Sibabalwe
- Date: 2022-10-14
- Subjects: Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight , Economics Sociological aspects , Government accountability South Africa
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408671 , vital:70515
- Description: South Africa, as a post-apartheid state is still grappling with socio-economic inequalities such as poverty, unemployment, and inequality. Local government is mandated to play a developmental role and has a responsibility to redress these socio-economic inequalities at grassroots level. According to the Constitution of South Africa, the local government sphere is obligated to adopt and practice good governance. Whilst good governance means different things to different people, this study argues that good governance is characterised by transparency and accountability, and the use of public resources in an accountable and sustainable manner in order to ensure the progressive realisation of the needs of the municipal residents. This study explores the relationship between oversight and service delivery by examining the Municipal Public Accounts Committee’s oversight of electricity services in Raymond Mhlaba Municipality (herein referred to as RMM) in South Africa’s Eastern Cape Province. It makes use of a case-study research design to inform its data collection and analysis. Officials responsible for electricity service provision and councillors responsible for overseeing the performance of electricity services in RMM were interviewed. These interviews were analysed together with a document analysis of RMM, and a review of relevant local government legislation. The research findings indicate that the Municipal Public Accounts Committee (herein referred to as the MPAC) in RMM failed to engage in effective oversight due to (1) a lack of familiarity with the municipality’s plans for electricity services, (2) a lack of familiarity with the targets for revenue collection and expenditure management for electricity services, and (3) a lack of rigorous oversight and monitoring of the municipality’s spending and implementation of targets set out in its electricity plans. This study, therefore, reflects the realities of non-effective oversight in municipalities in the Eastern Cape and proposes a model which can improve some of the dire oversight practices which are prevalent in rural municipalities such as RMM. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
The effects of strategic planning and oversight on electricity service delivery outcomes in South African local municipalities: a case study of Inxuba Yethemba Municipality
- Authors: Ntintili, Noxolo Indwe
- Date: 2022-10-14
- Subjects: Strategic planning South Africa , Strategic management , Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408693 , vital:70517
- Description: Poor service delivery in South Africa is a widely researched phenomenon. Yet despite the existing knowledge production efforts, in a context of a progressive developmental municipal legislative framework, South African municipalities continue to be plagued with corruption and poor service delivery performance. This thesis aims to transcend the tendency to attribute poor service delivery to a sole cause (e.g. corruption) by explaining the effects of strategic planning and oversight on several municipal service delivery processes. Therefore, this thesis introduces the Municipal Public Resource Management (MPRM) model as a strategic management tool to explain the relationship between strategic planning, the practical implementation of municipal services, and oversight processes. Specifically, thesis triangulates legislative mandates, documents published by Inxuba Yethemba Municipality (IYM) and responses from semi-structured interviews conducted with three municipal officials and three Municipal Public Accounts Committee (MPAC) councillors to uncover descriptions and explanations of service delivery processes in IYM. Findings from this thesis confirm that poor strategic planning and weak oversight contributed to poor electricity service delivery outcomes in IYM in the 2018/19 – 2019/20 financial year, and this highlights the importance of implementing strategic management for improved service delivery in South African local municipalities. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
- Authors: Ntintili, Noxolo Indwe
- Date: 2022-10-14
- Subjects: Strategic planning South Africa , Strategic management , Municipal services South Africa , Local government South Africa , Local service delivery , Public sector , Oversight
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/408693 , vital:70517
- Description: Poor service delivery in South Africa is a widely researched phenomenon. Yet despite the existing knowledge production efforts, in a context of a progressive developmental municipal legislative framework, South African municipalities continue to be plagued with corruption and poor service delivery performance. This thesis aims to transcend the tendency to attribute poor service delivery to a sole cause (e.g. corruption) by explaining the effects of strategic planning and oversight on several municipal service delivery processes. Therefore, this thesis introduces the Municipal Public Resource Management (MPRM) model as a strategic management tool to explain the relationship between strategic planning, the practical implementation of municipal services, and oversight processes. Specifically, thesis triangulates legislative mandates, documents published by Inxuba Yethemba Municipality (IYM) and responses from semi-structured interviews conducted with three municipal officials and three Municipal Public Accounts Committee (MPAC) councillors to uncover descriptions and explanations of service delivery processes in IYM. Findings from this thesis confirm that poor strategic planning and weak oversight contributed to poor electricity service delivery outcomes in IYM in the 2018/19 – 2019/20 financial year, and this highlights the importance of implementing strategic management for improved service delivery in South African local municipalities. , Thesis (MSocSci) -- Faculty of Humanities, Sociology, 2022
- Full Text:
- Date Issued: 2022-10-14
- «
- ‹
- 1
- ›
- »