The Efficiency of Stakeholder Relationship Management Towards Service Delivery Projects in King Sabata Dalindyebo Municipality
- Authors: Sibhidla, Lelethu
- Date: 2024
- Subjects: Service delivery , Stakeholder relationship management , KSD municipality , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/11260/14082 , vital:79079
- Description: This study aims to explore the efficiency of stakeholder relationship management towards the delivery of service projects in the King Sabata Dalindyebo Local Municipality. A qualitative methodology was used with assistance from the semi-structured interviews and semi-structured surveys to collect data. The interviews were done from five (5) municipal officials while surveys were for administered to twenty five (25) community members. These were selected using a purposive sampling technique that ensured that those selected understood the subject matter in order to provide meaningful information to answer the topic. Thematic analysis was used to sort and analysed the data in order to contrast the empirical information with that from the literature review... , Degree: M. Public Administration
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- Date Issued: 2024
- Authors: Sibhidla, Lelethu
- Date: 2024
- Subjects: Service delivery , Stakeholder relationship management , KSD municipality , Public sector
- Language: English
- Type: Masters (Thesis)
- Identifier: http://hdl.handle.net/11260/14082 , vital:79079
- Description: This study aims to explore the efficiency of stakeholder relationship management towards the delivery of service projects in the King Sabata Dalindyebo Local Municipality. A qualitative methodology was used with assistance from the semi-structured interviews and semi-structured surveys to collect data. The interviews were done from five (5) municipal officials while surveys were for administered to twenty five (25) community members. These were selected using a purposive sampling technique that ensured that those selected understood the subject matter in order to provide meaningful information to answer the topic. Thematic analysis was used to sort and analysed the data in order to contrast the empirical information with that from the literature review... , Degree: M. Public Administration
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- Date Issued: 2024
Leadership and Service Delivery in Times of Change
- Atiku, Olusegun Sulaiman, Kurana, Mulife Collen, Ganiyu, Olayiwola Idris
- Authors: Atiku, Olusegun Sulaiman , Kurana, Mulife Collen , Ganiyu, Olayiwola Idris
- Date: 2023
- Subjects: Leadership , Namibia , Public sector , Service delivery , Stakeholders , Town Council , Transformational leadership , Engagement
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/11260/13740 , vital:78984 , DOI: https://doi.org/10.3390/admsci13050125
- Description: There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been experiencing power outages and water shortages. The livelihoods of the residents and business operations have been hindered by these difficulties. This study investigates the influence of leadership on service delivery in a Town Council in Namibia. A qualitative research approach was adopted to analyse the influence of leadership practices on service delivery in times of change. A total of ten participants were sampled from a population of 117 staff members using a purposive sampling. Face-to-face interviews were conducted using a semi-structured interview guide. Participants views were tape recorded, transcribed into Microsoft Word, and analysed using thematic analysis via NVivo 12. The results showed that logistical difficulties, political interference, lack of human resources, and financial constraints, are the challenges hampering service delivery in the Town Council. The need for managers and supervisors to inspire, coach, mentor, and motivate their subordinates to enhance service delivery using a transformational leadership style is evident in the results. Therefore, the Town Council should prioritise budgeting, foster public-private partnerships, promote innovation, and ensure stakeholder engagement to enhance service delivery in the Town Council.
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- Date Issued: 2023
- Authors: Atiku, Olusegun Sulaiman , Kurana, Mulife Collen , Ganiyu, Olayiwola Idris
- Date: 2023
- Subjects: Leadership , Namibia , Public sector , Service delivery , Stakeholders , Town Council , Transformational leadership , Engagement
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/11260/13740 , vital:78984 , DOI: https://doi.org/10.3390/admsci13050125
- Description: There has been a growing concern for excellent service delivery in the public sector. The challenges that are hindering service delivery in Town Councils have been attributed to political interference in appointments and ineffective leadership. The residents in the Town Council have been experiencing power outages and water shortages. The livelihoods of the residents and business operations have been hindered by these difficulties. This study investigates the influence of leadership on service delivery in a Town Council in Namibia. A qualitative research approach was adopted to analyse the influence of leadership practices on service delivery in times of change. A total of ten participants were sampled from a population of 117 staff members using a purposive sampling. Face-to-face interviews were conducted using a semi-structured interview guide. Participants views were tape recorded, transcribed into Microsoft Word, and analysed using thematic analysis via NVivo 12. The results showed that logistical difficulties, political interference, lack of human resources, and financial constraints, are the challenges hampering service delivery in the Town Council. The need for managers and supervisors to inspire, coach, mentor, and motivate their subordinates to enhance service delivery using a transformational leadership style is evident in the results. Therefore, the Town Council should prioritise budgeting, foster public-private partnerships, promote innovation, and ensure stakeholder engagement to enhance service delivery in the Town Council.
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- Date Issued: 2023
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